111bb's Privacy Policy

1 Introduction and Organization Identity

111bb ("we", "our", or "the platform") operates a trusted online gaming and betting platform for users in Bangladesh. We believe that protecting the privacy of your personal information is a fundamental responsibility. The purpose of this privacy policy is to clearly inform you of what information we collect, why we collect it, and how that information is used and kept secure.

By accessing 111bb.cam or using any of our services, you accept the terms described in this policy. If you disagree with any part of this policy, we recommend contacting us directly before using our services and letting us know your concerns.

2 What Information We Collect

We collect various types of information to run our services smoothly and to provide you with the best gaming experience.

2.1 Registration Information

When creating an account, we collect the following information:

• Full name (in both Bengali and English)
• Email address
• Mobile number (for verifying bKash / Nagad / Rocket / Upay transactions)
• Date of birth (for age verification — for users aged 21 and above only)
• Password (stored in encrypted form)

2.2 Financial Transaction Information

To process deposits and withdrawals, we use the following information:

• Mobile banking account numbers (bKash, Nagad, Rocket, Upay)
• Transaction amount and time
• Transaction reference ID

Note: We never store your full bank card number or PIN.

2.3 Automatically Collected Information

When you visit our website, the following technical information is collected automatically:

• IP address and device identifier
• Browser type and version
• Operating system
• Pages visited and time spent on them
• Referral URL
• Cookie and session data

2.4 Customer Support Communication Information

If you contact us via live chat or email, a record of that conversation is kept — for the purpose of improving service quality and resolving disputes.

3 Purpose of Using Information

111bb uses collected information only for the legitimate purposes listed below:

• Account Management: Creating, verifying, and maintaining your account.
• Transaction Processing: Completing deposit and withdrawal requests quickly and securely.
• Customer Support: Responding to your questions, complaints, or requests for assistance.
• Fraud Prevention: Detecting and preventing unauthorized access, money laundering, and fraud.
• Age Verification: Ensuring that all users are aged 21 or above.
• Service Improvement: Improving our gaming experience, platform functionality, and user interface.
• Marketing Communications: Sending relevant bonus offers and promotional information with your consent.
• Legal Compliance: Complying with applicable laws and regulations.

4 Sharing and Disclosure of Information

111bb follows a strict confidentiality policy and does not share your information with third parties except in the limited circumstances below:

4.1 Service Provider Partners

Our technology infrastructure, payment processing, and game software providers — such as Pragmatic Play, JILI, PG Soft, Spribe, and other game providers — may receive only the minimum information necessary to provide their own services. These partners are required to follow terms consistent with our privacy policy.

4.2 Legal Requirements

In response to a legal order from a government authority or court, we may disclose the required information. In such cases, only the information specified in the order will be provided.

4.3 Fraud and Crime Prevention

If a user is suspected of involvement in money laundering, fraud, or other serious illegal activity, we reserve the right to share information with the relevant authorities.

4.4 Business Transfer

In the event of a company merger, acquisition, or asset sale, your information may be transferred. In such cases, we will notify you in advance, and the new entity will maintain standards consistent with this privacy policy.

5 Data Protection and Security

111bb has implemented industry-standard technical and organizational measures to protect your information:

• SSL Encryption: All of our data transmissions are protected by SSL/TLS encryption technology, which keeps your information unreadable to third parties.
• Password Hashing: Your password is never stored directly — only a strong cryptographic hash is retained.
• Two-Factor Verification: An additional verification layer is activated for suspicious logins or transactions.
• Database Security: Our servers and databases are protected by firewalls and intrusion detection systems.
• Regular Security Audits: Our systems undergo regular security audits so that any vulnerabilities can be identified and resolved quickly.
• Staff Training: All of our staff are trained in data protection and can only access information to the extent necessary.

While we are committed to ensuring the highest level of security, we acknowledge that no data transmission over the internet is completely secure.

6 Cookie Policy

The 111bb website uses cookies and similar tracking technologies. Cookies are small text files stored on your device.

6.1 Types of Cookies We Use

• Essential Cookies: To keep your login session active and ensure the basic functionality of the platform.
• Performance Cookies: To analyze how you use our site and to improve our services.
• Functional Cookies: To save your preferences such as language settings and theme.

6.2 Cookie Control

You can block cookies by changing your browser settings. Please note, however, that blocking essential cookies may cause some features of our platform to not work properly.

7 Data Retention Period

We retain your information only for as long as necessary:

• Active account information: until the account is closed.
• Financial transaction records: for a minimum of 5 years from the date of the last transaction (to meet legal and regulatory requirements).
• Customer support communications: 1 year after the relevant matter is resolved.
• Marketing consent records: 3 years after consent is withdrawn.

Once the specified retention period has passed, information is securely deleted or anonymized.

8 Your Rights

You have the following rights regarding your personal information:

8.1 Right of Access

You have the right to request a copy of the information we hold about you.

8.2 Right of Correction

If there is any error in your information, you may request that it be corrected.

8.3 Right to Deletion

In certain circumstances, you may request that your information be deleted. Please note, however, that some information is required to be retained for a specified period due to legal obligations.

8.4 Right to Restrict Processing

In some cases, you may request that the processing of your information be restricted.

8.5 Right to Opt Out of Marketing Communications

You have the right to stop receiving promotional emails or messages from us at any time. If you notify our support team, we will action your withdrawal of consent within 24 hours.

To exercise any of the rights above, contact us at: [email protected]

9 Protection of Children and Minors

111bb's services are strictly for users aged 21 and above only. We do not knowingly collect information from any minor.

If we are informed that a minor is using our services or has provided information, we will immediately close that account and delete the relevant information.

10 Third-Party Links and Services

Our gaming platform contains content from various third-party game providers. These providers (such as Pragmatic Play, JILI, PG Soft, Spribe) follow their own privacy policies, and 111bb is not responsible for any information collected through their services.

Payment methods — bKash, Nagad, Rocket, Upay — follow their own privacy policies. It is recommended that you read their respective policies before using these services.

11 Policy Changes and Updates

111bb reserves the right to modify or update this privacy policy at any time. For significant changes, we will notify you in the following ways:

• Publishing a notice on the website.
• Sending a message to your registered email address.
• A notice of the update when you log in.

If you continue to use our services after a policy change, you will be considered to have accepted the updated policy. If you disagree with the changes, you will have the opportunity to close your account.

12 Contact and Complaints

If you have any questions, concerns, or complaints about this privacy policy, please contact us:

• Email: [email protected]
• Live Chat: 24/7 instant support in Bengali

We will try to respond to your message as quickly as possible. To ensure an accurate resolution, please contact us with your name, account number, and a detailed description of your complaint.