Help Centre

111bb Frequently Asked Questions

From opening an account to payments, bonuses, and safe gaming — find answers to all your questions in one place.

Welcome to 111bb — a trusted online gaming platform for Bangladesh. On this FAQ page we have organised the questions our players ask most often into five categories: Account and Registration, Deposits and Withdrawals, Games and Gameplay, Bonuses and Promotions, and Safety and Responsible Gaming. If you cannot find the answer to your question, contact our 24/7 live chat support.

Account and Registration

To open an account at 111bb you need an active mobile number, a valid email address, and your real name and address details. The registration process is entirely online and takes just a few minutes. Once your account is active you can deposit and start playing right away. Only one account per person is allowed.

Yes, 111bb is a platform designed specifically for players in Bangladesh. You can complete registration easily using a Bangladeshi mobile number. Full support is available in Bengali and you can transact using local payment methods like bKash, Nagad, Rocket, and Upay.

Click the "Forgot password?" link on the login page and enter your registered mobile number or email. A verification code will be sent to you, which you can use to set a new password. The process is completely secure and takes just a few minutes. If you run into any issues, contact our 24/7 live chat support.

For KYC (Know Your Customer) verification you need to upload a clear photo of your national ID card or passport along with a recent selfie. 111bb uses secure SSL encryption to keep your information protected. You may be asked to complete KYC when making a large withdrawal for the first time.

The 111bb website is fully mobile-friendly. From your phone's browser, go to the 111bb Login page and log in easily with your mobile number and password. Saving your password in the browser lets you get in even faster next time. You can also add a shortcut to your home screen for quick access.

Deposits and Withdrawals

Deposits made via bKash are normally credited to your 111bb account instantly. Network issues may occasionally cause a delay of a few minutes. If you experience any problem, contact our live chat with your transaction reference number. The minimum deposit amount is ৳500.

111bb currently supports deposits and withdrawals via bKash, Nagad, Rocket, and Upay. These are the most popular mobile banking services in Bangladesh, making transactions easy and secure. The minimum deposit and withdrawal amount is ৳500 for all methods.

After submitting a withdrawal request at 111bb, the money generally arrives in your mobile banking account within 5 to 30 minutes. The minimum withdrawal amount is ৳500. Having your verification completed speeds up the process. There may be a slight delay late at night or on bank holidays.

111bb does not charge any additional fees of its own for deposits or withdrawals. However, your mobile banking provider (bKash, Nagad, Rocket, or Upay) may apply their own transaction fees. It is worth checking your payment service's terms and conditions before making a transaction.

Log in to 111bb, go to the "Deposit" section, and select Nagad. Enter the amount you want to deposit (minimum ৳500), then follow the on-screen instructions to complete the payment through your Nagad app or by dialling *167#. Your balance is normally updated instantly once the transaction is successful.

Games and Gameplay

Go to the cricket betting section on 111bb and find the BPL match you want. Choose your preferred market (match winner, toss, run total, etc.) and set your stake. Live betting lets you place bets while the match is in progress. Remember to consider team form and pitch conditions before making betting decisions, and always play within your budget.

111bb offers slot games from a range of top providers including PG Soft, Pragmatic Play, and JILI. You can play many titles popular among players in Bangladesh, including Fortune Tiger, Gates of Olympus, Sweet Bonanza, and Fortune Gems. Each game has its own theme, features, and reward structure. A demo mode may be available so you can try a game for free before playing for real money.

RTP (Return to Player) is the theoretical percentage of total bets that a game pays back as winnings over the long term. For example, if a game has an RTP of 96%, the average expected return is ৳96 for every ৳100 wagered — but this is an average across billions of spins, not a guarantee for any single session. RTP information can be found on the game provider's site.

Yes, the 111bb live casino is fully mobile-friendly. Live dealer games from Evolution Gaming and Ezugi — such as Roulette, Baccarat, and Blackjack — can be played comfortably on a smartphone or tablet. A stable internet connection (4G or Wi-Fi) and an updated browser are recommended for the best experience.

111bb only offers games from trusted and verified providers. These games use Random Number Generator (RNG) technology, which keeps every outcome completely random and unbiased. Providers such as PG Soft, Pragmatic Play, and JILI demonstrate the fairness of their games through third-party audits.

Aviator by Spribe is a crash game where a plane flies upward and a multiplier keeps increasing. If you press "Cash Out" before the plane crashes, you win the amount at that multiplier. Patience and cashing out at the right moment are the key skills in this game. Keep in mind that the game outcome is completely random and there is no way to predict it.

Bonuses and Promotions

New members at 111bb receive a 200% bonus on their first deposit, up to a maximum of ৳15,000. So if you deposit ৳5,000 you will receive an extra ৳10,000 in bonus funds and can start playing with a total of ৳15,000. To claim this bonus, select the bonus option when making your first deposit after registering.

A wagering requirement is the condition that determines how many times you must wager the bonus amount before you can withdraw it. The wagering requirement on the 111bb welcome bonus is 25x. This means that if you receive a ৳10,000 bonus, you need to place a total of ৳250,000 in bets before becoming eligible to withdraw. Full bonus terms and conditions can be found on the terms and conditions page.

You are automatically enrolled in the VIP program when you open an account at 111bb. By playing regularly you can move up from Bronze to Silver, Silver to Gold, and Gold to Platinum. Platinum members receive the highest benefits, including up to 1.0% weekly cashback. As your VIP level increases, you gain access to more special offers and personalised service.

As part of the 111bb VIP program, cashback is awarded each week on your net losses. You can earn up to 0.2% at Bronze level, 0.5% at Silver, 0.8% at Gold, and 1.0% at Platinum. Cashback is calculated weekly and credited directly to your account. See the bonus page for the exact terms.

Yes, 111bb regularly runs special promotions for major festivals and sporting events in Bangladesh. Special bonuses and free bets may be available during Eid, the BPL season, the T20 World Cup, or the IPL. Visit the bonus page regularly or ask in live chat to stay up to date with the latest offers.

Safety and Responsible Gaming

111bb uses advanced SSL (Secure Socket Layer) encryption technology to keep all information secure. Your personal and financial details are not shared with any third party. Payment transactions are also processed through fully encrypted channels. 111bb operates as a secure and fair online gaming platform.

111bb enforces strict age verification. Only individuals aged 21 or above may create an account and play at 111bb. Attempts by minors to create an account are strictly prohibited. You may be asked to provide your national ID card or passport details during registration or before a withdrawal to verify your age.

If you feel that online gaming is having a negative impact on your daily life, you should take action immediately. 111bb provides deposit limits, loss limits, and a self-exclusion tool. Detailed information is available on our responsible gaming page. For professional support, speak with a family member or a specialist.

Through self-exclusion you can restrict or close access to your account for a set period of time. To do this, contact our 24/7 live chat support or send an email to [email protected]. Self-exclusion requests are processed as quickly as possible. More details on responsible gaming can be found on our responsible gaming page.

111bb uses an advanced fraud detection system to monitor suspicious activity. Two-Factor Authentication (2FA) can be enabled on every account. Never share your account details with anyone you do not know. If you notice any suspicious activity, report it to our support team immediately.

The 111bb support team is available 24 hours a day, 7 days a week, providing assistance in Bengali. Click the live chat button on any page of the website for instant help. To contact us by email, write to [email protected]. Sending a detailed description of your issue along with a screenshot helps us resolve it more quickly.

Still have questions?

Our expert support team is with you 24/7. Contact us on live chat right now for instant help in Bengali.

Email: [email protected]